Maximizing the sales potential for each of your current and target clients is dependent upon enhancing the Customer Experience. Every touch point with a client, whether voice, email or fax is a critical communication that needs to be documented and addressed. Having the "right" technology infrastructure will ensure that all critical departments within your business, including sales, marketing and customer service are all in tune with all activities related to a specific client.

Avaya, the world's largest telephony manufacturer, and Communication Connections, a leader in IP Solutions for Small and Medium-sized businesses for 20 years, are teaming up to unveil the first true integration solution that leverages the most advanced and scalable telephony system with a centralized data platform powered by Microsoft Dynamics CRM 3.0.

You are invited to join Communication Connections, Avaya and Microsoft Canada for an exclusive Executive Briefing on Tuesday December 11th, 2007 at the Microsoft Head Office in Mississauga. At this event, Communication Connections and Avaya will showcase "The Fusion of Voice and Data Networks" and how this will enhance your customer service experience and optimize sales.

• Enhance the client experience with screen pop technology, ensuring your CSR has all data information on screen before communicating with the customer.
• Maximize resources through advanced reporting analysis in Avaya's Call Centre Technologies.
• Reduce the number of clicks necessary to access relevant information.
• Optimize efficiencies by ensuring all processes are followed by way of CRM's process manager.
• Increase customer sales by centralizing information in one database to clearly identify opportunities.

As a thank you for attending this event, qualified attendee's are eligible to receive a FREE onsite consultation of your existing information systems and summary evaluation from Communication Connections Technology Specialists.

This session has very limited seating,
Register early to avoid disappointment.

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